Hello, wonderful storytellers and dreamers! We know you have questions about your magical play adventures with Our Generation. Here are answers to some of the most common queries we receive. If you can’t find what you’re looking for, our friendly team is always here to help at [email protected]!

🎀 Product Questions

What types of dolls and accessories do you offer?
We specialize in everything for doll enthusiasts! Our collection includes Fashion Dolls, Doll Clothing, Doll Houses, Doll Furniture, Doll Playsets, Doll Carriers, Styling Heads, and even Play Tents and Kick Scooters for real-world adventures!
Are your dolls and accessories compatible with other popular 18-inch dolls?
Yes! Our Generation dolls and accessories are designed to be compatible with most popular 18-inch doll brands, allowing for endless creative play possibilities.

📦 Shipping & Delivery

Where do you ship from and how long does delivery take?
We ship from our facility at 3714 Fidler Drive, San Antonio, US 78201. We offer two convenient options:
– Standard Shipping ($12.95): 10-15 days via DHL or FedEx
– Free Shipping (orders over $50): 15-25 days via EMS
Do you ship worldwide?
We ship to most countries around the world! However, we’re currently unable to deliver to some parts of Asia and a few remote regions. If you’re unsure about your location, please contact us.
How are orders processed?
We carefully prepare your package within 1-2 business days. You’ll receive a tracking number once your order is on its way to your playroom!

🔄 Returns & Exchanges

What is your return policy?
Your satisfaction is our priority! You may return products in original condition within 15 days of delivery. We’ll guide you through every step for a hassle-free experience.
What if my doll or accessory arrives damaged?
We’re so sorry if your item didn’t arrive perfectly! Please contact us immediately at [email protected] with your order number and photos of the damage, and we’ll make it right.

💳 Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal — all secure, trusted, and easy to use for your peace of mind.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your trust is important to us.

📱 Account Questions

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and makes future shopping even easier!
I forgot my password. How can I reset it?
Simply click on “Forgot Password” on the login page, and we’ll send instructions to your email to create a new password and get back to shopping!

Thank you for trusting Our Generation Store to deliver joy, creativity, and inspiration right to your doorstep. We’re honored to be part of your storytelling adventures!

With love and imagination,
The Our Generation Store Team